In relationships there is a lot of shared meaning, so we think we know what the other person is trying to say or assume they know what we mean or want. We develop habits of assuming and interpreting or saying things in a way that can leave us feeling hurt or misunderstood - or in a work setting, ineffective. The way we say things can leave another person closed off and defensive. Words can be powerful. Words can hurt. Words can also heal.
In communication skills retraining, a therapist can help clients change they way they say things so they can be more connected or more assertive, more empathic or more effective. This improves relationships and management of others where that is important. There are many skills that can be taught to re-organize language to facilitate better interactions whether in business or personal relationships. Reach out if you think you can use some help. A therapist can monitor and give feedback as well as skills training to individuals or to couples to improve the efficacy of their interactions.